Returns & Exchanges

We want you to be completely enchanted by your Elizabeth Scarlett purchase, but if for any reason you are not satisfied, we offer a 30-day window for returns and exchanges. Please ensure all items are returned in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Parcel

  Carefully pack your items in their original velvet pouches and shipping box, ensuring the return form is included inside.

• 3.
  Ship It Back

  Affix the provided pre-paid shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.